Shivani Apartments @ Thiruvanmiyur, Chennai

Dear Residents & Business Owners / Tenants,

We have completed one full quarter of carrying out the complete maintenance by ourselves after eliminating the external agency. This has proved to be a wise decision both operationally as well as financially. Hope you would agree that the transition has been event-less and have noticed the acceleration in maintenance activities in the last 4-5 months. While I would reserve the details for a later communication I would like you note and act on the following.

Registration of Complaint : From TODAY onward, please register your personal maintenance requirements in the Maintenance Register available at the SOA office / the watchman in the third block of Shivani. You can write common issues also in the same register. This would help the Secretary / Jt.Secretary to track all complaints and ensure that all are closed to your satisfaction. We strongly discourage repeated calls to Elumalai, our supervisor, as attending to calls has become a distraction.

The Workers : Muthu, the plumber cum electrician who is known to all has not been keeping well off late but now back to work. As mentioned in earlier we have backups and are geared up to meeting such situations. It appears that some of the members are concerned when Muthu is not seen around but rest assured that you will get a competent worker for regular Electrical and Plumbing works when you need. We recommend you to find qualified a person for AC repairs.

Prioritization : As you would easily agree, Common and ongoing maintenance activities will be have to be given priority over Individual requirement, especially as we have been doing several repair and installation activities. Usually, your requirement will be attended to the same day if registered in the morning. Certain plumbing work will be delayed as we might have to shut off main pipeline which can be done only in the afternoons.

Payment : We have advised a lower rate for individual requirements. However you should take care to make clear affront all the work involved and agree on the cost of labor and spares involved before asking them to proceed. The payment may please be made immediate and direct.

Thank you very much for your understanding and cooperation. Please do write to us if you have a suggestion to improve. Remember : you are a stakeholder in the SOA and not a customer ! So please do take part in helping ourselves.